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Soft skills

Adapting to change

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Telephone Etiquette

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Verbal Communication Skills

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Team work

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Grooming for hotel staff

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Problem Solving

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Decision Making

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Goal setting for success

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Motivating the team

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Managing change

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  • How to handle overbooking at Front Desk
  • How to overbook hotel rooms to increase revenue
  • Your role in pest control in your hotel
  • How to design the menu to improve restaurant sales
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